ITROOS CRM & Call Center is one this kind of solution which aims to provides one click system to companies to connect with customers while easily tracking and managing customer information.
Customer Focused and Cloud Based
ITROOS CRM and Call Centre Solution
Customise and Personalize
Easy to configure and maintain, every modules can be easily personalized as per your organizational structure and hierarchy including: Complaint types, Complaint Category, Work Code, Work Priority, Complaint Status, Actions, Escalation Status, TAT Definition etc
Monitor Call Centre Performance
Every call is tracked and stored in the cloud for easy reporting and powerful analytics. Analyze your agent and queue performance and view historical reports to understand key trends.
Stay connected with your customers and greet them all by name as iconnect give their agents the accurate and powerful insights into previous interactions.
Increase Agent Productivity
Consolidate agent interface seamlessly integrates into the CRM system by streamlining contact handling and shortening agent ramp-up and interaction handling times. Minimize your callers time in queue with smart routing and reduce the average call length by giving your employees the information to solve customer issues quickly.