Chatbot is an intuitive new channel for customers to interact. Chatbot rely on artificial intelligence to learn and figure out what customer want. AI chatbot use deep learning, machine learning, and natural language processing (NLP).
How it helps them
AI-based Chatbot uses natural language processing (NLP) and machine learning (ML) to better understand the intent of the human and provide a more natural, near human-level communication. Bot reduces the workload of support agents by answering and resolving the customer queries. Bot efficiently provide quick respond to customers. Bot also capture the customer details and connect the customer with live agent for 2nd level support. Bot group up the customers with similar interest so the data of customer can be used for marketing purpose as well.
We are extending our expertise by helping different organization to automate their live support with AI based chatbot.