AI-Based Chatbot

Chatbot is an intuitive new channel for customers to interact. Chatbot rely on artificial intelligence to learn and figure out what customer want. AI chatbot use deep learning, machine learning, and natural language processing (NLP).

Download Brochure

How it helps them

AI-based Chatbot uses natural language processing (NLP) and machine learning (ML) to better understand the intent of the human and provide a more natural, near human-level communication. Bot reduces the workload of support agents by answering and resolving the customer queries. Bot efficiently provide quick respond to customers. Bot also capture the customer details and connect the customer with live agent for 2^nd level support. Bot group up the customers with similar interest so the data of customer can be used for marketing purpose as well.

We are extending our expertise by helping different organization to automate their live support with AI based chatbot.

Features

Conversational Maturity

Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages.

Omni-capable

The chatbot converses seamlessly across multiple digital channels and retains data and context for a seamless experience. In best cases, even passing that information to a live agent if needed.

Emotionally Intelligent

The chatbot can infer customer personality traits and understand sentiment and tone during an interaction to deliver a personalized experience, or escalate to a live-agent when necessary.

Autonomous Reasoning

The chatbot can perform complex reasoning without human intervention.

Robust User Profiles

Capture user details based on bot answers. Group users by similar properties, goals completed, or bots engaged in order to target with future outreach campaigns.

Powered by AI

Chatbot uses natural language processing (NLP) and machine learning (ML) to better understand the intent of the human and provide a more natural, near human-level communication.

Reports and Analytics

Reports will be generated based on collected data.

Integration with Messaging Applications

Chatbot can be integrated with different messaging applications. Like Facebook Messenger, Telegram, Slacks and custom connectors.

Providing Support after hours

Chatbot have ability to provide support even out of office hours and available for 24/7 days.

Integration with CRM

Chatbot have ability to integrate with customer relation management systems. They can register complains and can store review of customer directly into CRM system.

Appointment Booking

Chatbot can book different types of appointment and schedule meetings for you in a simple way.

Productivity

Chatbot provide access to information quickly and efficiently.

Interactive learning

In interactive learning mode, you provide feedback to your bot while you talk to it. This is a powerful way to explore what your bot can do, and the easiest way to fix any mistakes it makes.